All orders ship from the USA. We ship to every country that USPS or Canada Post can ship to. Which is all countries except Syria, Iran, Yemen and Cuba

FREE Shipping on Canada orders over $100

FREE Shipping on UK/EU orders over $150

FREE Shipping on all international orders over $200

For orders in the US and Canada there will be no custom charges. For all other countries it depends on the country and the postal policies of that country. Please research your country if they charge extra customs fees or any other fees. Thank you!

Orders shipped to US or Canada take between 4-10 business days.

International packages typically arrive within 7-30 business days of shipment.

As soon as your order is processed and packed beautifully by us we will email you a tracking number. This usually takes between 1-3 days but can take up to 3-5 days during busy times.

If your jewelry arrived damaged please email us at email@jewelrybyserendipity.com and we will happily exchange it for a new piece.

If you're not happy for any reason, you may return eligible items within 7 days of receiving the order, provided that the items are unused and in original condition, including all original packaging.

Customized products and products marked "Final sale" on the respective product page are not eligible for return.

Shipping fees are not refundable. 

If you are not satisfied with your order, please email us at email@jewelrybyserendipity.com

Serendipity is not responsible for items that are lost by the mail carrier or by any shipping service.

If a package has been delivered to the shipping address that you had provided at checkout, we are not responsible if that package is lost or stolen after delivery. We understand that having a package taken from your porch is frustrating. But it must be your responsibility to know typical delivery times of postal workers in your neighborhood and make sure someone is home to receive the package.

Once you have added items to your cart, discount codes are entered at the checkout page. You will see a grey square box for you to enter your discount code. You must press "Apply" to see the order total update to the discount code that was entered. Please apply all discount codes before placing your order. We are unable to update your order or provide a discount refund after the order is placed.

Please email email@jewelrybyserendipity.com or DM us on Instagram. We'll get back to you within 48hrs

No. Unfortunately, we are unable to make price adjustments once orders have already been placed.